Shipping policy

Last updated: August 2026

Thanks for shopping with Carly & James. Here's exactly how delivery works — no fine print surprises.

Where we ship

We currently ship to addresses within Australia only.

Processing your order

We process orders within 1–2 business days (Monday to Friday, excluding public holidays). Order on a weekend? It'll be processed the next business day. You'll get a confirmation email straight after checkout, and a second email with your tracking number as soon as your order is on its way.

How long delivery takes

Standard delivery within Australia usually takes 7–15 business days from the day your order ships. Some of our pieces ship from our international fulfilment partners, which is why delivery takes a little longer than stores that ship locally. We'd rather be upfront about that now than have you wondering where your parcel is later.

Delivery times are estimates — occasionally things run late due to carrier delays, customs, weather, or busy periods like the holidays. If that happens, your tracking will keep you in the loop.

Shipping cost

Standard tracked shipping is free on all orders within Australia.

Tracking your order

Every order comes with tracking. Once your parcel ships, we'll email you the tracking number — you can also check it anytime on our Track My Order page.

If your tracking hasn't moved in more than 7 business days, or your order hasn't turned up within the estimated timeframe, email us at info@carlyjames-noosa.com and we'll chase it up for you.

Entered the wrong address?

It happens! Email us within 12 hours of ordering and we'll do our best to fix it before dispatch. Once an order has shipped, we can't change the address. If a parcel comes back to us because of an address error or a missed delivery, we'll get in touch to sort out redelivery (redelivery costs may apply).

Lost or damaged in transit

If your order arrives damaged, or tracking shows it's gone missing, email us at info@carlyjames-noosa.com with your order number (and a photo, if it's damage). We'll organise a replacement or a full refund — whichever you'd prefer.

Need a hand?

Email: info@carlyjames-noosa.com
Phone: +61 480 008 405
Customer service hours (AEST): Mon–Fri 9:00am–6:00pm, Sat–Sun 10:00am–5:00pm