Privacy policy
Last updated: August 2026
Your privacy matters to us. This policy explains what information we collect when you visit or buy from carlyjames-noosa.com, how we use it, and the choices you have. We've kept it in plain English — no legal maze.
1. Who we are
Carly & James is operated by E-Wizards Group Ltd (Company No. 16526569), 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For privacy questions, contact us at info@carlyjames-noosa.com.
2. What we collect
When you place an order: your name, email address, phone number, shipping and billing address, and order details. Payment is processed securely by our payment providers — we never see or store your full card number.
When you browse: like most online stores, we automatically collect some technical information — IP address, browser type, device information, and how you interact with our pages — through cookies and similar technologies.
When you contact us or sign up: your email address and whatever you include in your message.
3. How we use your information
- To process and deliver your orders, and send you order updates
- To respond when you contact us
- To send marketing emails if you've signed up (you can unsubscribe anytime with one click)
- To improve our website and understand what our customers like
- To show relevant ads and measure how our advertising performs
- To prevent fraud and meet our legal obligations
4. Who we share it with
We only share your information with services that help us run the store:
- Shopify — our e-commerce platform, which hosts the store and processes orders
- Payment providers (such as Shop Pay, Apple Pay, Google Pay and card processors) — to take payment securely
- Delivery and fulfilment partners — your name and address, so your order can reach you
- Analytics and advertising services (such as Google and Meta) — to understand site traffic and show relevant ads
We never sell your personal information. Some of these providers operate outside Australia and the UK — where that happens, your data is handled under appropriate safeguards.
5. Cookies
Cookies help the site work (like keeping items in your cart) and help us understand how visitors use the store. You can control or delete cookies through your browser settings — the site will still work, though a few features like the cart may not function properly without essential cookies.
6. Marketing emails
You'll only receive marketing from us if you've opted in. Every email includes an unsubscribe link, and clicking it takes effect immediately. Order-related emails (confirmations, tracking) are sent regardless, because you need those.
7. How long we keep your information
We keep order information as long as needed for tax, accounting and legal purposes. Marketing data is kept until you unsubscribe. Technical/analytics data is retained according to the settings of the tools we use.
8. Your rights
Depending on where you live — including under the Australian Privacy Act 1988 and UK data protection law — you may have the right to access, correct, or delete the personal information we hold about you, and to object to certain uses of it. To make a request, email info@carlyjames-noosa.com and we'll respond within a reasonable timeframe. You also have the right to complain to your local privacy regulator (in Australia, the OAIC; in the UK, the ICO).
9. Security
Our site runs on SSL encryption, and we rely on Shopify's PCI-compliant infrastructure for payments. No online system is 100% risk-free, but we take reasonable steps to protect your information.
10. Children
Our store isn't directed at children under 16, and we don't knowingly collect their information.
11. Changes to this policy
If we update this policy, the new version will be published on this page with an updated date.
12. Contact us
Email: info@carlyjames-noosa.com
Phone: +61 480 008 405
Carly & James — operated by E-Wizards Group Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom