Contact
Questions about sizing? Wondering where your order is? Or just want to check something before you buy? We're happy to help — and you'll always hear back from a real person.
The fastest ways to reach us
Email: info@carlyjames-noosa.com
Phone: +61 480 008 405
Customer service hours (AEST)
Mon–Fri: 9:00am – 6:00pm
Sat–Sun: 10:00am – 5:00pm
We usually reply to emails within 24 hours on business days.
Before you message us — quick answers:
Where's my order? Check our Track My Order page with the tracking number from your shipping email. Delivery usually takes 7–15 business days.
Want to return something? Email us with your order number and we'll reply within 1 business day with your return approval and instructions. You have 30 days from delivery.
Item arrived damaged? Email us a photo with your order number within 7 days — we'll sort a replacement or refund quickly.
Or just fill in the form below and we'll get back to you.
Company information
Carly & James is operated by E-Wizards Group Ltd.
Company No. 16526569
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom