Payment Policy
Last updated: August 2026
Paying at Carly & James is simple and secure. Here's everything you need to know.
Payment methods we accept
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- UnionPay
All available options are shown at checkout — just pick whichever suits you.
Currency
All prices on our site are listed in Australian Dollars (AUD) and include applicable taxes. The amount you see at checkout is the full amount you'll be charged — there are no hidden fees from our side. If you're paying with a card issued outside Australia, your bank may apply its own currency conversion or international transaction fee, which is outside our control.
When you're charged
Your payment method is charged when you place your order. You'll receive an order confirmation email straight away as your receipt.
Payment security
Payments are processed through Shopify's secure, PCI DSS–compliant payment system with SSL encryption. Your card details go directly to the payment processor — we never see or store your full card number.
Failed or declined payments
If your payment doesn't go through, double-check your card details, expiry date and billing address, or try another payment method. If it keeps happening, your bank is the best first call — and we're happy to help if you're stuck: info@carlyjames-noosa.com.
Refunds to your payment method
Approved refunds are always issued to the original payment method used for the order — we can't refund to a different card or account. Refunds are processed within 5–10 business days of approval; your bank may take a few extra days to display it. Full details are in our Return & Refund Policy.
Questions?
Email: info@carlyjames-noosa.com
Phone: +61 480 008 405
Customer service hours (AEST): Mon–Fri 9:00am–6:00pm, Sat–Sun 10:00am–5:00pm