FAQ

Q1: How long does shipping take?

Orders are processed within 1–2 business days, and standard tracked delivery across Australia usually takes 7–15 business days. Some of our pieces ship from our international fulfilment partners, which is why it takes a little longer — we'd rather be upfront about that than surprise you. You'll get a tracking link by email as soon as your order ships.

Q2: How much is shipping?

Standard tracked shipping is free on all orders within Australia. What you see at checkout is what you pay — no hidden costs.

Q3: How do I track my order?

Easy — once your order ships, we email you a tracking number. You can also pop it into our Track My Order page anytime to see exactly where your parcel is. If tracking hasn't moved in more than 7 business days, email us and we'll chase it up.

Q4: What if the size doesn't fit?

It happens! Each product page has a size guide with measurements, and our knits have a relaxed, true-to-size fit. If something still doesn't work out, you can return it within 30 days — just make sure it's unworn with tags attached.

Q5: What's your returns policy?

You've got 30 days from delivery to change your mind. Items need to be unworn, unwashed and in original condition with tags attached. Just email us first at info@carlyjames-noosa.com with your order number — we'll reply within 1 business day with your return approval and the return address. Full details are on our Return & Refund Policy page.

Q6: What if my item arrives damaged or wrong?

Email us within 7 days of delivery with your order number and a photo. No forms, no fuss — we'll sort a replacement or full refund quickly, and we'll cover any return costs. That one's on us.

Q7: What payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and UnionPay. All payments are processed securely with SSL encryption — we never see or store your card details.

Q8: How can I reach you?

Head to our Contact page and send us a message, or email info@carlyjames-noosa.com directly — we usually reply within 24 hours on business days. You can also call us on +61 480 008 405 (Mon–Fri 9am–6pm, Sat–Sun 10am–5pm AEST). We're a small team, so you'll always hear back from a real person.

Q1: How long does shipping take?

Orders are processed within 1–2 business days, and standard tracked delivery across Australia usually takes 7–15 business days. Some of our pieces ship from our international fulfilment partners, which is why it takes a little longer — we'd rather be upfront about that than surprise you. You'll get a tracking link by email as soon as your order ships.

Q2: How much is shipping?

Standard tracked shipping is free on all orders within Australia. What you see at checkout is what you pay — no hidden costs.

Q3: How do I track my order?

Easy — once your order ships, we email you a tracking number. You can also pop it into our Track My Order page anytime to see exactly where your parcel is. If tracking hasn't moved in more than 7 business days, email us and we'll chase it up.

Q4: What if the size doesn't fit?

It happens! Each product page has a size guide with measurements, and our knits have a relaxed, true-to-size fit. If something still doesn't work out, you can return it within 30 days — just make sure it's unworn with tags attached.

Q5: What's your returns policy?

You've got 30 days from delivery to change your mind. Items need to be unworn, unwashed and in original condition with tags attached. Just email us first at info@carlyjames-noosa.com with your order number — we'll reply within 1 business day with your return approval and the return address. Full details are on our Return & Refund Policy page.

Q6: What if my item arrives damaged or wrong?

Email us within 7 days of delivery with your order number and a photo. No forms, no fuss — we'll sort a replacement or full refund quickly, and we'll cover any return costs. That one's on us.

Q7: What payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and UnionPay. All payments are processed securely with SSL encryption — we never see or store your card details.

Q8: How can I reach you?

Head to our Contact page and send us a message, or email info@carlyjames-noosa.com directly — we usually reply within 24 hours on business days. You can also call us on +61 480 008 405 (Mon–Fri 9am–6pm, Sat–Sun 10am–5pm AEST). We're a small team, so you'll always hear back from a real person.